PRIVACY POLICY
kidspace Ventures Private Limited
At kidspace Ventures Private Limited (“kidspace”, “we”, “our”, “us”), we recognize the importance of protecting your personal information. We are committed to ensuring that your privacy is respected and safeguarded while using our services, websites, mobile applications, and any associated platforms (collectively, the “Services”). This Privacy Policy outlines the type of personal data we collect, the manner in which we process it, the purpose of its processing, and the rights you have regarding your data. By accessing or using our Services, you acknowledge and agree to the practices outlined in this Privacy Policy. If you do not agree with this Privacy Policy, please do not access or use our Services. We adhere to strict privacy practices and comply with applicable data protection laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (India), and other applicable privacy laws that may apply to your jurisdiction.
1. INFORMATION WE COLLECT
We may collect the following categories of personal data about you:
1.1 Personal Data You Provide
When you use our Services, register an account, place an order, or interact with us in any way, we may collect the following types of information:
i. Identification Information: Full name, date of birth, gender, contact details (email address, telephone number), and government-issued identification numbers (e.g., PAN, Aadhaar).
ii. Account Information: Username, password, security question/answer, and other authentication data.
iii. Transaction Data: Payment method, billing address, shipping address, purchase history, and other details related to your transactions.
iv. Customer Support Data: Information provided to us when contacting our customer support team, including any interactions related to complaints, inquiries, or feedback.
1.2 Automatically Collected Information
When you access our Website or use our Services, we automatically collect certain technical information through cookies, web beacons, and other tracking technologies. This includes:
i. Device Information: Details about the devices used to access our Services, including IP address, device model, operating system, browser type, and unique device identifiers.
ii. Usage Information: Interaction data, including pages viewed, time spent on specific pages, links clicked, and other activities on our Website.
iii. Log Data: Logs of your activity, including browser logs, access timestamps, and error logs.
1.3 Information from Third Parties
We may also collect personal data about you from third-party sources, including:
i. Social Media Platforms: If you link your social media account with kidspace, we may collect information from those platforms (e.g., Facebook, Google) based on the permissions you grant.
ii. Service Providers: Payment gateways, shipping providers, and other third-party vendors who assist with the delivery of our Services may provide us with relevant personal data.
2. USE OF PERSONAL DATA
We process your personal data based on the following lawful basis:
2.1 To Provide and Improve Our Services
We use your personal data to deliver the Services you request and to improve the user experience. This includes:
i. Order Fulfillment: Processing your orders, billing, shipping, and delivering products or services.
ii. Account Management: Creating and managing your account, authenticating logins, and providing customer support services.
iii. Personalization: Customizing your experience by offering product recommendations, tailored content, and services based on your preferences.
2.2 Communication and Marketing
We use your data to communicate with you regarding:
i. Marketing Communications: Promotional offers, newsletters, and other marketing content. You have the right to opt out of such communications at any time.
ii. Transactional Communication: Notifications related to orders, deliveries, payments, and other essential communications regarding your account or Services.
2.3 Compliance and Legal Obligations
We may process your data to fulfill legal obligations and protect our legitimate interests:
i. Legal Compliance: Complying with applicable laws, tax requirements, and industry regulations, such as auditing and reporting obligations.
ii. Security and Fraud Prevention: Detecting, preventing, and responding to security breaches, fraud, and unlawful activities.
iii. Dispute Resolution: Resolving any disputes that may arise in the course of providing our Services.
2.4 Research and Analytics
We use data analytics to monitor the performance of our Services, identify trends, and improve our offerings:
i. Service Improvement: Evaluating user interactions with our website and Services to optimize content, navigation, and functionality.
ii. Customer Insights: Gathering feedback through surveys, polls, and other methods to enhance our products and services.
3. COOKIES AND SIMILAR TECHNOLOGIES
We use cookies, web beacons, and other similar technologies to collect information and improve your user experience on our website and services:
i. Essential Cookies: Necessary for the functioning of our Website, such as login authentication and secure payments.
ii. Performance Cookies: Collect data on how users interact with the Website, including pages visited and time spent, to help us improve the performance of the Website.
iii. Functionality Cookies: Allow us to remember your preferences and settings (e.g., language or region) to enhance your experience.
iv. Advertising Cookies: Used for delivering personalized advertising based on your interests and tracking the performance of ad campaigns.
You can control and manage cookies through your browser settings. However, please note that disabling cookies may affect your ability to use some features of the Website.
4. SHARING YOUR PERSONAL DATA
We do not sell, rent, or lease your personal data to third parties. However, we may share your data with the following categories of entities for specific purposes:
4.1 Service Providers and Contractors
We may disclose your personal information to third-party service providers who assist us with business operations, including:
i. Payment Processors: Companies that process payments on our behalf.
ii. Logistics Partners: Shipping, delivery, and fulfillment services.
iii. Technical Service Providers: Hosting providers, cloud service providers, email marketing, and analytics companies.
4.2 Legal and Regulatory Disclosure
We may disclose your personal information to third parties if required to do so by law or in response to valid legal processes, such as:
i. Law Enforcement: When required by court order, subpoena, or legal process.
ii. Public Authorities: As necessary for national security, law enforcement, or regulatory requirements.
iii. Business Transfers: In the event of a merger, acquisition, or sale of all or part of kidspace, your data may be transferred to the new owners, subject to the terms of this Privacy Policy.
5. DATA RETENTION
We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as otherwise required by law. This includes retaining data for:
i. Legal Compliance: For as long as necessary to comply with statutory or regulatory obligations.
ii. Dispute Resolution: To establish, exercise, or defend against legal claims.
iii. Business Transfers: In iii. Operational Needs: To maintain records of transactions, orders, and communications for customer service purposes.
After the retention period has expired, we will securely delete or anonymize your personal data in accordance with applicable laws.
6. YOUR RIGHTS AND CHOICES
Under applicable data protection laws, including GDPR, CCPA, and others, you have certain rights regarding your personal data. These rights include:
6.1 Right to Access
You can request access to the personal data we hold about you and obtain a copy of the information.
6.2 Right to Rectification
You can request corrections to any inaccurate or incomplete personal data.
6.3 Right to Deletion
You have the right to request the deletion of your personal data, subject to applicable legal exceptions.
6.4 Right to Restriction
You can request that we restrict the processing of your personal data under certain conditions.
6.5 Right to Portability
You may request that we provide your personal data in a structured, commonly used, and machine-readable format, and to transfer it to another controller.
6.6 Right to Object
You can object to the processing of your personal data in certain circumstances, including for direct marketing.
6.7 Right to Withdraw Consent
If we process your personal data based on consent, you may withdraw your consent at any time.
To exercise your rights, please contact us using the contact details provided in the “Contact Us” section below.
7. SECURITY OF PERSONAL DATA
We implement robust technical, organizational, and administrative measures to protect your personal data from unauthorized access, alteration, disclosure, and destruction. These measures include encryption, firewalls, and access control protocols to safeguard your information.
However, no data transmission over the internet or storage system is completely secure. While we strive to protect your personal data, we cannot guarantee the absolute security of your information.
8. CHILDREN'S PRIVACY
At kidspace, we understand the importance of protecting children’s privacy, particularly in the context of products designed for young users. While our products and services are intended for parents and guardians purchasing furniture for children, we do not knowingly collect or solicit personal data from children under the age of 13.
Our website and Services are designed primarily for use by adults who are purchasing furniture and related items for children. We do not knowingly collect any personal information from children, such as names, addresses, or contact details, through our website or services.
If we become aware that we have inadvertently collected personal data from a child under the age of 13, we will take immediate steps to delete such information and ensure that no further data is collected. If you believe that we have collected personal information from a child under 13, please contact us at [customercare@kidspacestore.com], and we will promptly address the issue.
9. INTERNATIONAL DATA TRANSFERS
If you are located outside India or the European Economic Area (EEA), your personal data may be transferred to, and processed in, countries outside your jurisdiction. By using our Services, you consent to such transfers, subject to applicable data protection laws and safeguards.
10. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly.
11. CONTACT US
For any inquiries related to this Privacy Policy, to exercise your rights, or if you have any questions or concerns regarding our data practices, please contact us at:
Registered Office Address
KIDSPACE VENTURES PRIVATE LIMITED,
No. 8A, 12/4, JPR Building, Gurunanjundaiah Industrial Estate, Abbigere, Lakshmipura Main Road, Bengaluru, Karnataka, India. PIN – 560090 GST Number : 29AAKCK9522A1ZH D&B D-U-N-S Number : 645066880 CIN : U31009KA2024PTC187210
Corporate Office Address
KIDSPACE VENTURES PRIVATE LIMITED,
No. 10, 1st Floor, 150FT Ring Road, Maruthinagar, Bengaluru, Karnataka, India. PIN -560094
Our Email
customercare@kidspacestore.com
Call Us
+91 9008815959