GENERAL TERMS AND CONDITIONS
kidspace Ventures Private Limited
Welcome to kidspace Ventures Private Limited (“kidspace,” “we,” “us,” or “our”). These General Terms and Conditions (“Terms”) govern your access to and use of our website [http://www.kidspacestore.com] (the “Website”), and the products, services, and features made available through the Website (collectively, the “Services”). By accessing, browsing, or using the Website, you (the “User” or “you”) acknowledge that you have read, understood, and agreed to comply with these Terms and any other policies incorporated by reference, including our Privacy Policy.
If you do not agree with any part of these Terms, you must cease use of the Website immediately. Please review these Terms carefully to understand your rights and obligations under this agreement.
1. Acceptance of Terms
1.1 Binding Agreement
By accessing, browsing, or using the Website and Services, you confirm that you have read and understood these Terms, and you agree to be bound by them, including any subsequent amendments. This agreement constitutes a legally binding contract between you and kidspace. You must be of legal age to enter into a binding contract and agree to abide by all applicable laws in your jurisdiction
1.2 Modifications to Terms
kidspace reserves the right, at its sole discretion, to modify, amend, or update these Terms at any time. Any such changes will be effective immediately upon posting to the Website. Your continued use of the Website after such modifications constitutes your acceptance of the updated Terms. We encourage you to review the Terms regularly to stay informed of any changes.
1.3 Supplemental Terms
Additional terms, conditions, or policies may apply to specific products, promotions, or services offered by kidspace and, where applicable, will be posted on the Website. These supplemental terms shall form part of the agreement between you and kidspace and, in the event of any conflict with these Terms, shall prevail.
2. Eligibility and Account Registration
2.1 Eligibility Requirements
By accessing or using the Website, you affirm that you are at least 18 years of age and are fully capable of entering into a binding contract. If you are under 18, you must use the Website under the supervision of a parent or legal guardian. kidspace reserves the right to verify your eligibility for using the Website and may, at its discretion, deny access if the eligibility criteria are not met.
2.2 Account Registration
Certain features of the Website may require you to create an account. To register an account, you must provide accurate and complete information, including but not limited to your full name, email address, shipping and billing addresses, phone number, and payment details. By submitting this information, you agree to allow kidspace to use it in accordance with our Privacy Policy.
2.3 Account Security and Confidentiality
You are responsible for maintaining the confidentiality of your account credentials (username and password) and for all activities that occur under your Account. You agree to immediately notify kidspace if you believe that your account has been compromised or if you suspect unauthorized access. kidspace will not be liable for any loss or damage arising from your failure to maintain the security of your account.
2.4 Account Termination
kidspace reserves the right to suspend, terminate, or restrict your account at any time, for any reason, including but not limited to suspected fraudulent activities, violation of these Terms, or other misconduct. You may terminate your account by providing written notice to kidspace at [customercare@kidspacestore.com].
3. Product Information and Availability
3.1 Product Descriptions and Accuracy
kidspace makes every effort to ensure that the descriptions, images, and specifications of products listed on the Website are accurate and up to date. However, we do not guarantee that such information is complete, reliable, or free of errors. The actual products may differ in appearance due to variations in lighting, monitor settings, and production batches.
3.2 Availability and Limited Stock
Product availability is subject to change, and kidspace cannot guarantee that all items listed on the Website will be available for purchase. In the event a product is unavailable after an order has been placed, we will notify you and offer you an alternative product or a refund.
3.3 Custom Products and Personalization
For custom-made, personalized, or bespoke items, you agree to provide accurate and complete information at the time of order placement. kidspace is not responsible for any errors in the customization provided by you, and such orders cannot be returned or exchanged except in cases of defective merchandise.
4. Order Process and Acceptance
4.1 Placing an Order
When you place an order via the Website, you make an offer to purchase the selected products based on the prices and terms outlined. Once you submit your order, you will receive an order confirmation email summarizing the items you have purchased, but this does not constitute acceptance of your offer. kidspace reserves the right to refuse or cancel your order at any time before shipment.
4.2 Order Confirmation and Payment Authorization
Upon receipt of your order, we will send a confirmation email to verify the details of your purchase. All payments are subject to authorization by your financial institution or payment provider. kidspace may, at its sole discretion, cancel or refuse an order if we suspect any irregularities or fraud in the payment process.
4.3 Order Cancellation and Modifications
Once an order is placed, it may not be modified or cancelled except in the event of product unavailability or at the discretion of kidspace. If you wish to cancel or change an order, you must contact kidspace Customer Service immediately. However, once the order is processed for shipment, it cannot be modified or cancelled.
5. Payment Terms
5.1 Payment Methods
kidspace accepts payment through secure third-party gateways, including credit and debit cards (Visa, MasterCard, American Express), net banking, UPI, and other digital wallets as available on the Website. All payments must be made in the specified currency at the time of the order.
5.2 Pricing and Taxes
All prices displayed on the Website are in Rupees and includes applicable taxes. Charges towards shipping, handling or other fees are separately levied. Prices are subject to change without notice, but any changes will not affect orders already confirmed.
5.3 Payment Security
kidspace utilizes secure encryption methods to ensure that all transactions are processed safely. We do not store sensitive financial information, such as credit card numbers or bank account details, after the transaction is completed.
5.4 Fraud Prevention
We may perform routine fraud checks on your payment information and transaction details. If any irregularities or suspicious activity are detected, we reserve the right to cancel or suspend your order. kidspace will inform you immediately if any action is taken regarding your payment.
6. Shipping and Delivery
6.1 Shipping and Delivery Policy
kidspace ships products to locations within [Bengaluru( Karnataka, India)]. Products are scheduled for delivery within an estimated period of three (3) to seven (7) business days of order confirmation, subject to product availability, ensuring timely fulfillment of your order.
Following delivery, kidspace provides complimentary installation services. If installation cannot be completed at the time of delivery and a rescheduling is required, this can be arranged at your convenience for a nominal rescheduling fee.
6.2 Shipping Costs
Shipping costs vary based on product type, order value, selected shipping method, and delivery location. The total shipping fee will be shown at checkout for your review before finalizing your purchase.
6.3 Delivery Timeframe
While we strive to provide accurate estimated delivery times, actual delivery times may vary due to factors beyond our control, such as delays with shipping carriers, customs clearance, or adverse weather conditions. kidspace will not be liable for any such delays.
6.4 Tracking Shipments
Upon shipment, you will receive an email with tracking information so you can monitor the status of your order. Should you encounter any issues with delivery, please contact kidspace Customer Service for assistance.
7. Returns, Refunds, and Exchanges
7.1 Return Policy
We want you to be satisfied with your purchase. You may initiate a return request for a Product under the following conditions: (i) the Product is damaged upon delivery; (ii) both the Product and its packaging show signs of damage from transit or handling; or (iii) the Product is defective or not functioning as intended. For any item found to be damaged, photographic evidence must be emailed within 2 hours of opening the product at customercare@kidspacestore.com. For softline products, such as mattresses, returns are accepted within three (3) days of delivery, provided the item remains unused and in its original packaging. All other return requests must be submitted within seven (7) days from the date of delivery, as requests made after this period will not be accepted. All returns are subject to verification and approval under these guidelines. Custom and personalized products are not eligible for return unless they are defective or damaged.
7.2 Exchange Policy
Exchanges are allowed for products of equal or lesser value, provided the returned item is in its original, unused condition. Exchanges must be requested within 7 days from receipt of the product. Shipping fees for exchanges are the responsibility of the customer unless the exchange is due to a fault on our part.
7.3 Refunds
Refunds will be processed upon receipt and inspection of the returned product, and will be credited to the original payment method. Refunds may take up to 14 business days to process. Shipping fees are non-refundable unless the product is defective or damaged upon receipt.
8. Warranty
8.1 Products include a warranty valid for two (2) years from the date of manufacturing (“Warranty Period”).
8.2 Scope of Warranty
Warranty applies exclusively to hardware components utilized in the Product, including but not limited to hinges, sliders, and other mechanical parts (“Covered Components”). The warranty ensures that these Covered Components are free from defects in materials and workmanship under normal usage conditions throughout the Warranty Period.
8.3 Warranty Coverage
In the event that a Covered Component is found to be defective within the Warranty Period, kidspace will, at its discretion, repair or replace the defective component free of charge. Repair or replacement of the defective component will be completed using parts that are new or equivalent to new in terms of performance and reliability.
8.4 Exclusion from warranty
This warranty does not cover: Damage or defects caused by improper installation, misuse, or abuse of the Product; Any defects arising from unauthorized modifications or repairs by third parties not authorized by kidspace; Cosmetic damage, including scratches, dents, or fading, that does not affect the functionality of the Product; Normal wear and tear or aging of the Product, including but not limited to natural deterioration of the materials over time; Damage due to external factors, including natural disasters, accidents, or exposure to extreme environmental conditions.
8.5 Claim Process
To make a warranty claim, you must:
i. Contact our Customer Service Department at [customercare@kidspacestore.com] and provide the original proof of purchase, along with a description of the defect in the Covered Component;
ii. Follow any additional instructions provided by Customer Service for inspection, and if required, return the defective component to an authorized service centre.
9. Privacy Policy and Data Protection
9.1 Collection of Personal Information
We collect personal information such as your name, address, email address, phone number, and payment details to facilitate your purchase and improve our services. We collect this data through forms on our Website, cookies, and other technologies, as described in our Privacy Policy.
9.2 Data Usage and Protection
Your personal information is stored securely and only used in accordance with our Privacy Policy to process orders, enhance user experience, and provide customer support. We comply with relevant data protection laws to ensure the safety and confidentiality of your data.
9.3 Third-Party Disclosure
kidspace will not sell, trade, or rent your personal information to third parties without your consent, except as necessary to fulfill your order, as required by law, or in accordance with our Privacy Policy.
10. Intellectual Property
10.1 Ownership of Content
All content on the Website, including but not limited to text, graphics, logos, images, videos, software, and design, is the property of kidspace or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works of any content without prior written consent from kidspace.
10.2 Use of Trademarks You agree not to use any trademarks, logos, or service marks of kidspace without our express written permission.
11. User-Generated Content
11.1 Content Submission If you submit or post any content, feedback, or reviews on the Website, you grant KidSpace a non-exclusive, royalty-free, transferable, and sublicensable license to use, modify, and display such content for promotional or commercial purposes, without any compensation to you.
11.2 Prohibited Content You agree not to upload or post any content that is unlawful, harmful, defamatory, infringing, or otherwise objectionable. kidspace reserves the right to remove any content that violates these Terms.
12. Dispute Resolution and Governing Law
12.1 Arbitration Any dispute, controversy, or claim arising out of or in connection with these Terms shall be resolved through binding arbitration in accordance with the rules of Arbitration Centre, Karnataka. The place of arbitration shall be Bangalore and the language of arbitration shall be English. Judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.
12.2 Governing Law These Terms shall be governed by and construed in accordance with the laws of Karnataka, India without regard to its conflict of law principles.
13. Limitation of Liability
13.1 Exclusion of Damages To the fullest extent permitted by law, kidpace shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Website or Services, even if we have been advised of the possibility of such damages.
13.2 Maximum Liability In no event shall kidspace’s total liability to you exceed the total amount paid by you for the specific product or service that gave rise to the claim.
14. Force Majeure
kidspace will not be liable for any failure or delay in performance of its obligations under these Terms due to causes beyond its reasonable control, including but not limited to natural disasters, acts of government, labor strikes, or failure of telecommunications or internet providers
15. Indemnification
15.1 Indemnity by User You agree to indemnify and hold harmless kidspace, its affiliates, officers, directors, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable attorney’s fees) arising from your use of the Website or Services, violation of these Terms, or infringement of any rights of another party.
16. Termination of Agreement
16.1 Termination by kidspace kidspace may terminate your access to the Website and Services at any time for any reason, including but not limited to breach of these Terms or illegal activities. Upon termination, you must immediately cease using the Website and Services.
16.2 Termination by User You may terminate your agreement with KidSpace by deactivating your account and ceasing to use the Website and Services.
17. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
18. Notices
18.1 Any notices required under these Terms may be sent via email to the address you have provided during registration or through the contact information on the Website.
18.2 Receipt of Notice Notices will be considered received within 7days of being sent to the designated email address or postal address.